NomikPro is committed to delivering high-quality services on time. We understand that circumstances can change. This policy explains when refunds are available, how to request one, and what to expect. Please read it carefully before placing a service request.
You may be eligible for a full or partial refund in the following circumstances:
Your request has been placed and paid for, but work has not yet commenced. A full refund (excluding payment processing charges) will be issued.
In the rare event that NomikPro is unable to fulfil your service request due to reasons within our control, you will receive a full refund.
If the completed work contains a significant error attributable to NomikPro and not due to incorrect information provided by you, we will first offer to correct the issue at no charge. If unresolved, a partial or full refund may be considered at our discretion.
Refunds are not available in the following cases:
To request a refund, please follow these steps:
Once a refund is approved, it will be processed within 7 to 10 business days. The refund will be credited to the original payment method used at the time of purchase. Processing times may vary depending on your bank or payment provider.
In cases where a service has been partially completed at the time of a valid refund request, a partial refund reflecting the undelivered portion may be offered. The exact amount will be determined based on the stage of completion and communicated to you clearly before processing.
If you are not satisfied with the outcome of your refund request, you may escalate the matter by emailing escalations@nomikpro.in. We are committed to resolving all concerns fairly and transparently. Unresolved disputes are subject to the dispute resolution process outlined in our Terms of Service.
For any refund-related queries, reach out to our support team at support@nomikpro.in or call us on 1800-000-0000. We are available Monday to Friday, 9:00 AM – 7:00 PM IST, and Saturday 10:00 AM – 4:00 PM IST.